Documentation

The 96.7% deliverability guarantee

Email deliverability is a critical metric for the success of your email campaigns, and your mailing reputation as a whole. Proofy uses industry best practices to ensure the most accurate verification results possible. We back up our verification results with a 94,97% (or better) deliverability rate guarantee.

Service Commitment and Exclusions

To be considered eligible for the 96.7% deliverability guarantee, your mailing practices must match the following criteria:

  • Batch of at least 100 email addresses, verified with Proofy, and sent within a 24 hour period.
  • Email addresses must be classified as deliverable.
  • Bounces must be the result of an invalid (non-existing) email address. Unqualified bounces may include (but are not limited to) poor sender reputation, mail server misconfiguration / unavailability, etc.

If you believe we have not lived up to our guarantee, please open a feedback form within 30-days of the discrepancy. Qualified paying customers can receive a pro-rated refund and free users may receive additional verification credits.